Cancellation and refund rules

A template, have a lawyer check it. Not legal advice.

1. Cancelling 3 hours ahead or earlier

   You cancel at least 3 h before the start: the prepayment is returned in full.

2. Later or a no-show

   A cancellation later than 3 h before, or a no-show: the barbershop keeps 20% of the prepayment and the other 80% is returned. The calculation is shown before you confirm.

3. Rescheduling

   You can reschedule online at least 3 h before the start. Rescheduling keeps the prepayment and the discount and no money moves. Later, call the branch.

4. How money comes back

   Money returns the way you paid. [BANK REFUND TERM — confirm with the payment provider]

5. If the payment fails

   If a payment fails, the time stays held for you for 10 more minutes. You can try again or pay at the barbershop. If you are too late, the time is released.

Operator

[SOLE TRADER/LLP — fill in]

IIN/BIN

[IIN/BIN]

Legal address

[legal address]